• Birmingham

    Birmingham is England's second-largest city and is famous for its exuberant nightlife, vast shopping centres, cultural hotspots and historic landmarks, all of which make it a location that simply offers everything a student needs to have a good time!

    1 Residence

    Residences

  • Bournemouth

    With 7 miles of beach, a pier and buzzing nightlife - what's not to love about this picturesque seaside town? Bournemouth also has a warmer-than-average UK climate - so you can really get your tan on during the summer months!

    2 Residences

    Residences

  • Bristol

    Bristol is brimming with vibrant cultural hotspots, buzzing nightlife and a friendly, community-focused atmosphere. Renowned for its music and art scenes and its many festivals, you can expect to have a jam-packed diary all year round.

    2 Residences

    Residences

  • Cambridge

    This small, historic town offers a student living experience like few others. Punt down the beautiful River Cam, visit the city’s many museums, or go off in search of brilliant boutiques: it’s all here.

    1 Residence

    Residences

  • Cardiff

    It's easy to see why Cardiff is the capital of Wales with it's beautiful historic castle and revitalized waterfront. There's always something for students to enjoy, including visiting the quirky comic shops, art centre and weekly farmers markets.

    1 Residence

    Residences

  • Edinburgh

    Edinburgh, the Scottish capital is home to the much-loved and enjoyed Edinburgh Fringe Festival. It also has many student hotspots including Princes Street where you can find all the trendy student shops and classy bars.

    3 Residences

    Residences

  • Exeter

    Exeter is a city of history, architecture and culture with many shopping opportunities and foodie hotspots. From St Davids up on the hill to the bustling city centre, this place has it all. What's not to love about student life in Exeter?

    1 Residence

    Residences

  • Lancaster

    Lancaster knows how to spoil you with numerous shops, restaurants, bars and clubs in its vibrant city centre. This Roman city also has many historical hotspots and possesses one of the longest canals in the UK, stretching 43 miles all the way to Preston.

    1 Residence

    Residences

  • Lincoln

    Lincoln offers a student living experience rich in history, with a vibrant social scene, independent boutique shopping and high-street convenience. The city is packed with restaurants and student bars and is surrounded by beautiful countryside.

    1 Residence

    Residences

  • Liverpool

    Liverpool has an abundance of experiences to offer students, including amazing shopping, unique restaurants, world class entertainment, live music and sport. Liverpool also has a famous nightlife scene with many bars and clubs all over the city.

    1 Residence

    Residences

  • London

    It's easy to understand why students love London. The city is made accessible by the Underground system (“the tube”) and generally fantastic transport links and has everything a student could possibly want from the UK's best shopping, restaurants & bars.

    3 Residences

    Residences

  • Newcastle

    Newcastle upon Tyne has lots to offer as a city, including its historic castle and bridges, restaurants, bars, clubs and extensive shopping - including more than 600 shops. It's simple to understand why students love this city!

    1 Residence

    Residences

  • Nottingham

    Nottingham is best known for its role in the Robin Hood legend and sandstone caves under the streets of the city. It also has a beautiful castle to explore along with many shops, restaurants, bars & clubs. In other words, it's ideal for student living.

    1 Residence

    Residences

  • Plymouth

    What's not to love about Plymouth? The beautiful port city in Devon boasts an idyllic harbour, plenty of shopping areas, restaurants, bars, arts and entertainment.

    1 Residence

    Residences

  • Portsmouth

    If you love being by the sea, Portsmouth is a great choice for your student adventure! From eating out and drinking to shopping and exploring the historical dockyard and green spaces, there's always something to keep students entertained in Portsmouth.

    1 Residence

    Residences

  • Sheffield

    Famed for it's location of incredible countryside this city has so much to offer both in and out of the centre. From the beautiful moorlands to a culture steeped in an industrial heritage.

    1 Residence

    Residences

  • Southampton

    Southampton is a bustling student city packed full of museums, music venues, art galleries, award-winning parks and incredible shopping. There are also many student bars, clubs and a fantastic selection of eateries for you and your flatmates to enjoy.

    2 Residences

    Residences

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Complaints Policy

As part of The Student Housing Company’s commitment to excellent customer service we welcome the opportunity to address our residents’ concerns and complaints, in line with our 5 promises:

Our 5 Promises

We put customer service and commitment to our students at the heart of what we do. We strive to get it right, first time, every time.
But occasionally, things don’t go as planned. If this happens we’d really like your feedback; not only does it allow us to explain and apologise to you, it also helps us to improve our product and service.

Most complaints can be dealt with verbally by our Residence Teams on site. They will do their best to resolve the matter quickly, to your satisfaction.

If you think your complaint has not been fully resolved, this policy sets out how to raise a complaint and how we deal with your complaint.

 

How to raise a complaint

If you experience problems within your residence, with our service or with a member of our team, please take the time to let us know.

All complaints must be addressed in writing (including email) to the General Manager of your Residence in the first instance.

All complaints must be made by the student themselves and not by a parent, guarantor or third party unless prior permission has been given by the student for a third party to act on their behalf.

 

How we will deal with your complaint

  • The General Manager will acknowledge receipt of your complaint within 3 working days.
  • The General Manager will carry out a full investigation into the issue(s) raised within your complaint, will seek the cause of the issue and take steps to ensure there in no further repetition.
  • The General Manager will provide a full written response to you within 7 working days.

 

Further Information

We fully understand that you may not wish to address certain issues locally as it may not be appropriate or you may have raised your concerns in writing to the General Manager and you are dissatisfied with the response.

If this applies, then please escalate your concerns by email or in writing to;

The Student Housing Company,
FAO Area Manager,
5-7 Mandeville Place,
London,
W1U 3AY

Please ensure you include your name, the residence where you are staying, the issue and actions you have taken to date. A full and final response will be issued in writing within 7 working days of receipt of your letter.